Returns + Exchanges
We hope you will be satisfied with your purchase, but if you wish to make a return, please inform us by e-mail: info@ultra-jewelry.com. Return requests must be submitted within 2 days of receiving the order. Returns of items should be made within 7 days of receiving the items*.
The refund amount will be returned in the form of an equivalent value of the amount spent on the order in the form of a STORE CREDIT. Please ensure that the product is well packaged, as we cannot be held responsible for any loss or damage incurred during the return of the product. We reserve the right to refuse a refund.
Unfortunately, we cannot refund duties, taxes, or shipping costs. The return of the product is at the sender's expense.For international returns, please mark your item on the customs form as a returned item, and be aware that any expenses incurred in returning to ULTRA VINTAGE JEWELS will be deducted from your refund.
You will receive the funds in the form of STORE CREDIT once the item is received and approved by us. We will contact you to inform that we have received the item and are processing the return. After you receive this email, please wait an additional 1-3 days to receive the STORE CREDIT.
*During SALE events, purchased items are not eligible for exchange or return.
The refund amount will be returned in the form of an equivalent value of the amount spent on the order in the form of a STORE CREDIT. Please ensure that the product is well packaged, as we cannot be held responsible for any loss or damage incurred during the return of the product. We reserve the right to refuse a refund.
Unfortunately, we cannot refund duties, taxes, or shipping costs. The return of the product is at the sender's expense.For international returns, please mark your item on the customs form as a returned item, and be aware that any expenses incurred in returning to ULTRA VINTAGE JEWELS will be deducted from your refund.
You will receive the funds in the form of STORE CREDIT once the item is received and approved by us. We will contact you to inform that we have received the item and are processing the return. After you receive this email, please wait an additional 1-3 days to receive the STORE CREDIT.
*During SALE events, purchased items are not eligible for exchange or return.
